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G2000 - Could not obtain encrypted buffer with printer model Could not obtain encrypted buffer with printer model

#1 User is offline   BelArt 

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Posted 17 October 2016 - 06:30 PM

I try to reset my canon G2100 with WIC Reset Utility and i have this message: " Could not obtain encrypted buffer with printer model".
I attach two printscreen to my post for a better understanding.

Someone can help me please?

Thank you for your support

Attached thumbnail(s)

  • Attached Image: Print Screen2.jpg

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#2 User is offline   John_Admin 

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Posted 22 October 2016 - 06:18 AM

Please follow this instructions:

1. Check if printer is in Service Mode.
You can NOT make reset if you did NOT put printer in Service Mode.
First put printer in Service Mode then You will be able to perform the reset.

2. If printer is in Service Mode but You get this message - that means that printer is blocked and you have to replace EEPROM IC in your printer.

This is hardware operation so You have to go to service center and ask technician to replace EEPROM IC.
After that You will be able to use WIC utility.

3. Dont use other utilities such as Service Tool utility - they can damage EEPROM.
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