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How to clear error message?

#1 User is offline   Dettivision 

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Posted 13 June 2017 - 06:54 AM

Hello,

my Epson-Printer BX635FWD shows an error message "cyan cartridge is not recognised", all buttons are blocked. This error appeared after I made the eqipment currentless because of a thunderstorm. A change of cartridge (same type, not original Epson) didn't solve the problem. So I think, the error is stored anywhere (eeprom?) and must be cleared. Which of your programs can do that? Is reinstalling/downgrading of firmware the solution?
Sorry, I'm not very familiar with printer specialties...

Dettivision
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