Printer Reset Forum: Canon G1000, G1400, G2000, G2400, G3000, G3400 error 5B00 reset. Not need EEPROM IC - Printer Reset Forum

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Canon G1000, G1400, G2000, G2400, G3000, G3400 error 5B00 reset. Not need EEPROM IC Troubleshooting Canon G1000, G1400, G2000, G2400, G3000, G3400

#1 User is offline   John_Admin 

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Posted 25 July 2016 - 11:24 AM

Canon G1000, G1400, G1900, G2000, G2400, G2900, G3000, G3400 G3900 Series printers.

Cause
5B00 Printer error has occurred.

What to Do
Contact your nearest Canon service center to request a repair.

If You are technician You can reset 5B00 Error by Yourself using Canon Service Tool for G1000, G1400, G2000, G2400, G3000, G3400 printer models.
As soon as we have it - we'll place it here - http://www.2manuals....ex.php?cPath=99

Here You can read how You can repair Your printer by Yourself.
This relates to Canon G1000, G1400, G2000, G2400, G3000, G3400.


1. Make sure Your printer is turned on.
If the printer cannot be turned on, unplug it and go to step 4.

2. If an error has occurred, press printer's RESUME/CANCEL button.
After the Alarm lamp is turned off, go to step 3.
If the error is not cleared, press ON button to turn the printer off, and then unplug it. If the printer cannot be turned off, unplug it.
Go to step 4.

3. Set printer to transporting mode.
Press and hold RESUME/CANCEL button, and then release button when Alarm lamp flashes 8 times. The printer is set to transporting mode and turned off. Unplug the printer.

4. Make sure that cartridge holder has moved to far right.
If the cartridge holder is not to the right, move it to far right.
Attached Image: Canon_g1000_1.jpg

5. Make sure that tank caps are properly closed.
Attached Image: Canon_g1000_2.jpg

6. Retract the paper output tray and output tray extension, and then close the paper support.

7. Unplug the printer cable from the computer and from the printer, then unplug the power cord from the printer.

8. Use adhesive tape to secure all the covers on the printer to keep them from opening during transportation. Then pack the printer in the plastic bag.
Attached Image: Canon_g1000_3.jpg

9. Attach the protective material to the printer when packing the printer in the box.

If You have any problems You can post here.
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#2 User is offline   John_Admin 

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Posted 11 August 2016 - 08:54 AM

We are working on updating WIC Reset Utility.

New version will support Canon G1000, G1400, G2000, G2400, G3000, G3400 printers Waste Ink Counters reset.

It will be so easy as for Epson models:

1. Run WIC utility
2. Buy Reset Key
3. Reset Waste counters in 20 seconds!



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#3 User is offline   soheil 

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Posted 15 August 2016 - 07:39 PM

hi
when wic support this modele printers
thx

and service tools v3600 canon support pixma-mg5470
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#4 User is offline   John_Admin 

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Posted 26 September 2016 - 12:03 PM

Canon G1000, G2000, G3000 printers will be supported in WIC New Version.
Coming soon.
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#5 User is offline   John_Admin 

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Posted 09 October 2016 - 08:42 AM

New WIC Reset Utility Version V5.0.10 support all Canon G series models:

Canon G1000, G1100, G1400, G1900
Canon G2000, G2100, G2400, G2900
Canon G3000, G3100, G3400, G3900

Please download the LATEST version of the WIC reset utility here:
For Windows OS - http://www.2manuals....IC/WICReset.zip
For MAC OS - http://www.2manuals....C/iWIC/iWIC.dmg

For Waste Counters Reset it requires One Time Reset Key.
You can buy it here http://www.2manuals....roducts_id=1138
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#6 User is offline   John_Admin 

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Posted 11 October 2016 - 04:55 AM

You have to put printer in Service Mode before using WIC.
If You have already tried some other Service Tool ST V4720 or other versions - You could damage logic cirguit and printer will not enter Service Mode anymore.

In this case you have to reprogram printers firmware and EEPROM by hardware chip programmer.
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#7 User is offline   reniel0018 

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Posted 17 October 2016 - 06:30 AM

I tried using WIC, then I entered service mode, but after the process, the printer is still not working, I restarted the process from the start, turn off the printer and entered service mode again, But unfortunately, I pressed the keys incorrectly, then after that, my printer won't turn on. Could it be that the logic circuit is damaged? If yes, what am I suppose to do?

Thank you
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#8 User is offline   John_Admin 

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Posted 22 December 2016 - 06:57 AM

You have to reprogram EEPROM IC
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