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WF-2760 Firmware Downgrade

#1 User is offline   xsandro 

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Posted 21 February 2017 - 05:38 PM

After buying 2 keys and having burned the first with a connection error, I used the second and all went well with a message of the WicReset: firmware transfer successfully and that I could restart the printer. At the restart I immediately checked the fimware but remained the same and did not do the downgrade.
At this point I have spent more than ??????? 20 and I have not gotten anything. I have to ask for a refund?

Edit:
after the key reset and the technical intervention via teamviewer the problem was solved very quickly and the staff was really kind.
Now my firmware is downgraded to older,but compatible cartridges are still not recognized. Too bad, but I have a lot to thank the staff that solved the problem successfully.

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