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I need my refund for Firmware key I need my refund for Firmware key

#1 User is offline   Mezafono 

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Posted 07 June 2018 - 10:46 PM

I need my refund for Firmware key

Name: hermenegildo chavez hernandez
Email: hermenedildo@gmail.com
Topic: Firmware no match with my printer,

Chat reference number: 20126
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| 06.06.2018 21:49:12 | hermenegildo chavez hernandez: Firmware no match with my printer,
| 06.06.2018 21:51:00 | Lisa: Hello hermenegildo chavez hernandez, my name is Lisa, how may I help you?
| 06.06.2018 21:51:16 | hermenegildo chavez hernandez: Hi lisa,
| 06.06.2018 21:51:31 | hermenegildo chavez hernandez: no match firmware to make chipless.jpg
| 06.06.2018 21:51:47 | hermenegildo chavez hernandez: I send the image
| 06.06.2018 21:53:17 | hermenegildo chavez hernandez: I continue the chipless process without doing downgrade?
| 06.06.2018 21:53:43 | Lisa: yes
| 06.06.2018 21:53:58 | hermenegildo chavez hernandez: ok i try
| 06.06.2018 21:59:09 | hermenegildo chavez hernandez: Last update isrestorethe printer.jpg
| 06.06.2018 21:59:50 | hermenegildo chavez hernandez: Now, the printer it's in off
| 06.06.2018 22:00:17 | hermenegildo chavez hernandez: Should I wait or turn it on?
| 06.06.2018 22:00:28 | Lisa: On
| 06.06.2018 22:03:14 | hermenegildo chavez hernandez: after update, the leves of lnk no show 100%.jpg
| 06.06.2018 22:03:59 | Lisa: What is Your Current Firmware version in printer now?
How to check current firmware version:https://www.wic.support/how-to-check-current-printer-firmware-version-and-available-firmware-version-for-downgrading-in-wic/ (https://www.wic.supp...grading-in-wic/)

Give us screenshot of current firmware version, please.
| 06.06.2018 22:04:43 | hermenegildo chavez hernandez: wait me please
| 06.06.2018 22:05:53 | hermenegildo chavez hernandez: my report.jpg
| 06.06.2018 22:07:31 | hermenegildo chavez hernandez: My printer's firmware does not change, it's still the same
| 06.06.2018 22:07:58 | Lisa: tru once more time
| 06.06.2018 22:08:32 | hermenegildo chavez hernandez: i try ?
| 06.06.2018 22:08:41 | hermenegildo chavez hernandez: okay
| 06.06.2018 22:10:20 | hermenegildo chavez hernandez: i canno┬┤t
| 06.06.2018 22:10:29 | hermenegildo chavez hernandez: Key invalidate.jpg
| 06.06.2018 22:10:42 | hermenegildo chavez hernandez: show me key invalidate
| 06.06.2018 22:13:14 | Lisa: send us error report - Menu Support - send error report
| 06.06.2018 22:14:11 | hermenegildo chavez hernandez: an email?
| 06.06.2018 22:14:36 | Lisa: Menu Support - send error report
| 06.06.2018 22:15:32 | hermenegildo chavez hernandez: okay
| 06.06.2018 22:17:42 | hermenegildo chavez hernandez: already send to my mail, and now?
| 06.06.2018 22:24:59 | Lisa: try once more time - we have renewed your key
| 06.06.2018 22:29:21 | hermenegildo chavez hernandez: okay
| 06.06.2018 22:35:31 | Lisa: ???
| 06.06.2018 22:40:26 | hermenegildo chavez hernandez: the same information, the same firmware appears 02/2018
| 06.06.2018 22:41:36 | Lisa: Okk I see I think You have to use this solution - https://www.2manuals...roducts_id=1855 (https://www.2manuals...roducts_id=1855)
| 06.06.2018 22:43:58 | Lisa: You can pay difference $15 for Activation Key here - https://store.paypro...eckout?products[ (https://store.paypro...eckout?products[) 1][id]=43035
| 06.06.2018 22:44:11 | Lisa: or we can make refund for Firmware key
| 06.06.2018 22:44:19 | Lisa: https://store.paypro...eckout?products[1][id]=43035 (https://store.paypro...eckout?products[1][id]=43035)
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