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XP 241 problem

#1 User is offline   facurueda 

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Posted 10 January 2019 - 03:10 PM

Good day, when installing the chipless firmware for the xp 241
I got confused and pressed these buttons (In yellow)

Posted Image

I do not know what mode the printer enters but I did not realize and install the firmware there, the problem is that now when I turn it on, all the lights blink and the reel does not move.

I already tried using the epson update.

I hope you can help me, I thank you very much!
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#2 User is offline   wic.support 

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Posted 10 January 2019 - 06:16 PM

Good day. When you start the printer what name is shown in the WIC for the printer?
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#3 User is offline   facurueda 

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Posted 10 January 2019 - 06:22 PM

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#4 User is offline   wic.support 

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Posted 10 January 2019 - 06:30 PM

Please, reset error history then restart the printer and send new screenshot of this report.
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#5 User is offline   facurueda 

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Posted 10 January 2019 - 06:38 PM

View Postwic.support, on 10 January 2019 - 06:30 PM, said:

Please, reset error history then restart the printer and send new screenshot of this report.


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#6 User is offline   wic.support 

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Posted 10 January 2019 - 06:51 PM

To be honest I never tried to do what you did and currently do not have any ideas, please, send error report form the WIC application, I will check update process and think about the solution
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#7 User is offline   facurueda 

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Posted 10 January 2019 - 06:55 PM

now I send it to you, thank you very much for all the help you give me.
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#8 User is offline   wic.support 

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Posted 11 January 2019 - 07:05 AM

Good day. Unfortunately, I do not think it can be fixed by software.
According to the report, both last errors:

0x80EF Write parity error. Main board failure. Cable or FFC disconnection.
0x80E9 Blowout of a fuse (CRCM).

suggest problems with the main motherboard, you need to replace it.
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