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P600 CHipless WIC Program says my key is not valid.

#1 User is offline   Sman80 

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Posted 29 January 2019 - 04:08 AM

I bought the key opened the email got my key ran software. Entered my key and keep getting same message that my key isn't valid.
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#2 User is offline   wic.support 

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Posted 29 January 2019 - 06:52 AM

Good day. Valid key for WIC must contain only 15 - 16 symbols and no hyphens. If it looks like this: xxx-xxx-xxx-xxx then it`s not a key and you need to check you email again including spam folders. Otherwise, please, make sure that you input your key correctly or copy it directly form the mail. If it will not help then use `support - send error report` function in the WIC it sill send application log to the server and I will check it.
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#3 User is offline   Sman80 

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Posted 29 January 2019 - 06:20 PM

I received one email that says here is your activation key, then it is 25 characters with 4 hyphens xxxxx-xxxxx-xxxxx-xxxxx-xxxxx
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#4 User is offline   wic.support 

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Posted 30 January 2019 - 03:45 PM

Good day. This is reference number of the payment system, not the key. Can you send me copy of the email in the private message and
order ID?
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#5 User is offline   Sman80 

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Posted 01 February 2019 - 03:46 AM

How do I upload the pic.
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#6 User is offline   wic.support 

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Posted 01 February 2019 - 06:14 AM

Good day. You purchased the key for firmware update via chipless solutions (this one). This keys are completely incompatible with WICReset. If you want to upload and activate chipless firmware you can find all required information here: www.chiplesssolutions.com, if you want to reset waste counters or upload firmware that is not supported by chipless solutions then you need actual WICReset key from here: WICReset Options.
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