Frequently Asked Questions
HOW AND WHERE CAN I DOWNLOAD MANUAL I JUST PAYED FOR??
First you have to Log In to your account at www.2manuals.com. Then go to ORDER
HISTORY and you will see all orderes you have ever made at 2MANUALS.COM.
Downloadable orderes will be available to download them!
What is the Service Manual document?
Service Manual describes basic functions, theory of electrical and mechanical operations,
maintenance and repair procedures. The instructions and procedures are intended
for the experienced repair technicians.
BASIC MANUAL CONFIGURATION
CHAPTER PRODUCT DESCRIPTIONS
Provides a general overview and specifications of the product.
CHAPTER OPERATING PRINCIPLES
Describes the theory of electrical and mechanical operations of the product.
CHAPTER TROUBLESHOOTING
Describes the step-by-step procedures for the troubleshooting.
CHAPTER DISASSEMBLY / ASSEMBLY
Describes the step-by-step procedures for the disassembling and assembling the
printer/copier.
CHAPTER ADJUSTMENT
Provides approved methods for adjustment.
CHAPTER MAINTENANCE
Provides preventive maintenance procedures and the list of approved lubricants
required for servicing.
APPENDIX
Provides the following additional information for reference:
- connector pin assignments;
- electric circuit boards components layout;
- electrical circuit boards schematics;
- exploded diagram and parts list.
Usually Service Manuals are presented in High Resolution PDF format.
One can not only print the manual whenever he wishes, but to zoom in for detail
which is especially beneficial when reading schematics or charts.
Is Service Guide the same document as Service Manual?
Such terms as Service Manual, Service Guide, Repair Manual, Service Handbook,
Technical Guide, Maintenance Manual etc. has the same meaning.
What documents are available to download on-line?
How can I see this option?
Choose any document. You will see the document description. At the bottom
of this page you will find the way you want to get this file I want to
+ list box of available options. Select prefered option in I WANT TO list
box. Select for example DOWNLOAD ON-LINE option to download file exactly after
payment. If you don't see Download on-line option, it means the document
is too big and you can order it on CD only.
I want to order manual. How much time I have to wait
to be able to download it on-line?
All documents at -=2MANUALS=- On-Line Store which have Download on-line
option are available for downloading exactly after payment has been accepted.
When you will get on the Finish payment page - you will see download links
for ordered documents at the bottom of the page..
I have bad connection. I tryed to download manual
2 times but no success.
How many times can I download ordered files?
You will be able to download ordered files 10 times in 10 days.
Just log in to your account on -=2MANUALS=- and go to History. You will see
the history of all your orderes and the available for downloading links.
I am looking for a manual but can't find it on your
site. Can you guys get it for me?
We are constantly expanding our manuals. If you are looking for a particular
manual we can help you to find it. Just give us request
and we'll do our best to find the product for you.
Do you have Service Manuals CD catalog? How can I
get it?
Yes, we have CD-catalog. It is not prepared properly for customers. As soon
as it will be available it will be put in Store Catalog and you will see it
in New products. The fast way to receive CD-catalog is to request
it now.
Do you ship worlwide?
Yes. We shipp almost to all countries. See Shipping
& Returns.
Can you sell me an original manual?
Sorry, but we don't stock original manuals.
How long will my manual be available for download?
After your payment has been accepted you will have 10 days to download it. You have also limit 10 downloads.
Can I print the pdf Service Manual?
Yes, but quality depends on the equipment used.
Can you supply spare parts for my equipment?
Sorry, but we do not supply spares parts.
Will the manual give me the answer to the fault I have?
Every manual is different. Some are very comprehensive, others just a few pages.
Many include fault guides but not all. If You can read and understand schematic diagrams then
You should be able to diagnose the fault with the information supplied.
Please not that manuals cannot be returned on the basis of having insufficient information.
What format are the manuals?
Most Service Manuals are supplied in Adobe Acrobat .pdf format. Files in .pdf are then zipped by WinZip. So when you
download them you get Zip archive. Then You unpack (unzip) file with WinZip and get fie in .pdf format.
I try to run service program, but it freezes. What
I have to do?
1. Be sure you are running the program under Windows 98.
2. Reinstall printer drivers and set the printer as a default printer.
3. Check the lights on printer control panel. If all lights are flashing - you
have to reset this condition first. To reset this condition you have to press
buttons combination on printer model. Every printer model has the own combination.
It is described in details in printer service manual.
4. Else - contact
us for help.
Can you offer technical advice with my repair?
Not yet. But this service is planned for the nearest future.
Where do you receive documentation from?
All manuals and other documents are converted, scanned, translated and by other ways prepared by ourselves.
Can I call in an order?
Sorry, but our call center is temporary unavailable. Please contact us by
email in right corner at the top of the page and we'll help you ASAP!
Is your site secure?
Yes, our site utilizes the latest security to protect ALL of your information, not only your credit
card number (if stored). We also use a purging system that will remove your credit card number if you have not ordered in 9 months.
What will the charge appear as on my credit card?
The charge will appear as The Vals' Finance LLC. as this is our corporation name.
I don't remember my user password? What can I do?
If You are a registered user and forgot Your password, then You can try our password retrieval system.
You will need to enter Your user name. Your password will be sent to e-mail address You specified when first registered.
I downloaded file but I am unable to open it. I got a message from Adobe Download Manager that reads as follows:
The download cannot continue. Error parsing voucher. Message in my Adobe Reader was as follows:
Adobe Reader could not open 'i560.zip' because it is either not a supported file type or because the file has been corrupted (for example, it was sent as an email attachment and wasn't correctly decoded).
First You have just to download this file on your PC. Then with WinZip unzip this file and you will get files you need.
They are usually in PDF format, so you have to open them with Adobe AcrobatReader.
Still got questions?
No problem, just send the question to us and we will get back to you promptly.
