HP Officejet Enterprise Color X555 and MFP X585 Series Troubleshooting Manual and Diagrams
This Troubleshooting manual contains information necessary to test, maintain, and service HP Officejet Enterprise Color X555 and MFP X585 Series printers.
Contents:
Theory of operation
Basic operation
Function structure
Operation sequence
System control
Formatter and data path
Engine control
Pen interface (I/F)
Power supply
Print subsystem
Printbar
Printbar lift
Ink cartridges
Optical scan carriage
Print system operational states
Paper-handling system
Input trays
Paper path zones
Servicing system
Service sled
Aerosol management system
Document feeder (X585 models)
Document feeder operation
Document feeder paper path and sensors
Document feeder jam detection
Scanner system (X585 models)
Scanner power-on sequence of events
Copy or scan-to-computer sequence of events
Fax functions and operation (X585 models)
Computer and network security features
PSTN operation
The fax subsystem
Fax card in the fax subsystem
Fax page storage in flash memory
2 Solve problems
Problem-solving checklist
Step 1: Check that the product power is on
Step 2: Check the control panel for error messages
Step 3: Test print functionality
Step 4: Test copy functionality
Step 5: Test the fax sending functionality
Step 6: Test the fax receiving functionality
Step 7: Try sending a print job from a computer
Step 8: Test the Plug and Print USB Drive printing functionality
Factors that affect product performance
Troubleshooting process
Determine the problem source
Power subsystem
Scanning subsystem (X585)
Control panel checks
Tools for troubleshooting
Print the configuration page
Event log messages
Error messages
Individual component diagnostics
Diagrams
Print-quality troubleshooting tools
Preboot menu options
Control-panel menus
Administration menu
Device Maintenance menu
Solve image quality problems
Clean ink smears
Recover the printhead
Solve paper jam or feed problems
Product does not pick up paper or misfeeds
Clear jams
Solve performance problems
The product does not print
The product prints slowly
Solve connectivity problems
Solve USB direct-connect problems
Solve network problems
Solve wireless network problems
Service mode functions
Service menu and Secondary service menu
Product resets
Solve fax problems
Fax reports
Possible fax issues
Product upgrades
Appendix A Service and support
Hewlett-Packard limited warranty statement
End User License Agreement
OpenSSL
Customer self-repair warranty service
Customer support
Appendix B Product specifications
Physical specifications (X555 models)
Physical specifications (X585 models)
Power consumption, electrical specifications, and acoustic emissions
Environmental specifications
Appendix C Regulatory information
FCC regulations
Environmental product stewardship program
Protecting the environment
Ozone production
Power consumption
Paper use
Plastics
HP Officejet print supplies
Return and recycling instructions
Paper
Material restrictions
Disposal of waste equipment by users
Electronic hardware recycling
Chemical substances
Material Safety Data Sheet (MSDS)
EPEAT
For more information
Declaration of conformity (X555 models)
Declaration of conformity (X585dn model)
Declaration of conformity (X585f and X585z models)
Certificate of volatility (X555 models)
Certificate of volatility (X585 models)
Safety statements
Canada - Industry Canada ICES-003 Compliance Statement
VCCI statement (Japan)
Power cord instructions
Power cord statement (Japan)
EMC statement (China)
EMC statement (Korea)
EMI statement (Taiwan)
GS statement (Germany)
Substances Table (China)
SEPA Ecolabel User Information (China)
Restriction on Hazardous Substances statement (India)
Restriction on Hazardous Substances statement (Turkey)
Restriction on Hazardous Substances statement (Ukraine)
Eurasian Conformity (Belarus, Kazakhstan, Russia)
Additional statements for telecom (fax) products
EU Statement for Telecom Operation
New Zealand Telecom Statements
Additional FCC statement for telecom products (US)
Telephone Consumer Protection Act (US)
Industry Canada CS-03 requirements
Vietnam Telecom wired/wireless marking for ICTQC Type approved products
Japan Telecom Mark
Index
List of tables
Table 1-1 Operation sequence
Table 1-2 Power supply module operating modes
Table 1-3 Printbar components
Table 1-4 Product sensors
Table 1-5 Paper-handling system motors
Table 1-6 Paper path zones
Table 1-7 Service sled components
Table 1-8 Aerosol management system components
Table 2-1 Troubleshooting flowchart
Table 2-2 Control panel diagnostic functions
Table 2-3 Important information on the configuration pages
Table 2-4 Heartbeat LED status
Table 2-5 Plug/jack locations (X555)
Table 2-6 Plug/jack locations (X585)
Table 2-7 Preboot menu options (1 of 6)
Table 2-8 Preboot menu options (2 of 6)
Table 2-9 Preboot menu options (3 of 6)
Table 2-10 Preboot menu options (4 of 6)
Table 2-11 Preboot menu options (5 of 6)
Table 2-12 Preboot menu options (6 of 6)
Table 2-13 Reports menu
Table 2-14 General Settings menu
Table 2-15 Copy Settings menu (X585)
Table 2-16 Scan/Digital Send Settings menu (X585)
Table 2-17 Fax Settings menu (X585)
Table 2-18 General Print Settings menu
Table 2-19 Print Options menu
Table 2-20 Display Settings menu
Table 2-21 Manage Supplies menu
Table 2-22 Manage Trays menu
Table 2-23 Network Settings menu
Table 2-24 Jetdirect Menu
Table 2-25 Troubleshooting menu
Table 2-26 Backup/Restore menu
Table 2-27 Calibrate/Cleaning menu
Table B-1 Physical specifications (X555 models), with ink cartridges
Table B-2 Physical specifications (X585 models), with ink cartridges
Table B-3 Operating-environment specifications
of figures
Figure 1-1 Main components (X555 models)
Figure 1-2 Main components (X585 models)
Figure 1-3 System control
Figure 1-4 Print subsystem components (X555 models)
Figure 1-5 Print subsystem components (X585 models)
Figure 1-6 Printbar components
Figure 1-7 Paper-handling system paper path (X555 models)
Figure 1-8 Paper-handling system paper path (X585 models)
Figure 1-9 Product sensors (X555 models)
Figure 1-10 Product sensors (X585 models)
Figure 1-11 Paper-handling-system motors (X555 models)
Figure 1-12 Paper-handling-system motors (X585 models)
Figure 1-13 Paper path zones (X555 models)
Figure 1-14 Paper path zones (X585 models)
Figure 1-15 Servicing system components (X555 models)
Figure 1-16 Servicing system components (X585 models)
Figure 1-17 Service sled components
Figure 1-18 Aerosol management process
Figure 1-19 Aerosol management system components
Figure 1-20 Document feeder paper path and sensors
Figure 2-1 Touchscreen blank, white, or dim (no image)
Figure 2-2 Touchscreen is slow to respond or requires multiple presses to respond
Figure 2-3 Touchscreen has an unresponsive zone
Figure 2-4 No control panel sound
Figure 2-5 Home button is unresponsive
Figure 2-6 Hardware integration pocket (HIP) is not functioning (control panel functional)
Figure 2-7 Configuration page
Figure 2-8 HP embedded Jetdirect page
Figure 2-9 LEDs
Figure 2-10 Plug/jack locations (X555)
Figure 2-11 Plug/jack locations (X585)
Figure 2-12 Mark the web wipe
Figure C-1 Certificate of volatility (X555 models) (1 of 2)
Figure C-2 Certificate of volatility (X555 models) (2 of 2)
Figure C-3 Certificate of volatility (X585 models) (1 of 2)
Figure C-4 Certificate of volatility (X585 models) (2 of 2)
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